Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Contact information — name, email address, phone number, and business details you provide when reaching out or placing an order
- Payment information — billing details processed securely by Paddle, our Merchant of Record. We do not store your card details
- Usage data — pages visited, browser type, and IP address collected automatically via cookies and analytics tools
- Project materials — any content, files, or assets you share with us during a project
2. How We Use Your Information
We use the information we collect to:
- Deliver and manage the services you’ve purchased
- Communicate with you about your project or inquiry
- Process payments through our payment provider, Paddle
- Improve our website and services
- Send occasional service updates or promotional emails (you may opt out at any time)
3. Payment Processing by Paddle
All payment transactions are handled by Paddle (Paddle.com Market Limited / Paddle.com Inc.), who acts as our Merchant of Record. When you make a purchase, you are subject to Paddle’s own privacy policy available at paddle.com/legal/privacy. We do not have access to your full payment card details.
4. Cookies
Our website uses cookies to understand how visitors use our site and to improve your experience. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.
5. Sharing of Information
We do not sell or rent your personal information. We may share data with:
- Paddle, for payment processing
- Third-party tools we use to operate our business (e.g., email platforms, analytics), bound by their own privacy policies
- Law enforcement or legal authorities if required by law
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise any of these rights, please contact us at info@brandcraftors.com.
8. Security
We take reasonable measures to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page.
10. Contact
If you have any questions about this Privacy Policy, please contact us at info@brandcraftors.com.